Express Mail

Rutgers has contracted with United Parcel Service and Federal Express for shipping and other delivery services. You may contact these suppliers to make arrangments.


Preferred Supplier: United Parcel Service (UPS)

Contact: Lauren Gokhale
Office: 609-203-2357

Contract Term:
State contract 82676 through March 19, 2017

UPS provides express, ground, and overnight mail delivery services.

To establish a new account, contact UPS Email or call customer support at 800-877-1497. Please let them know it's a new account and have the following information ready:

  • Account name
  • Contact name
  • Contact address
  • Contact phone number
  • Contact email address
  • Pick-up location
  • Earliest and latest pick-up times
  • Close time

UPS will email the new account number to you, the requestor. You can also use these contacts to order supplies, get tracking information, inquire about billing, and ask questions concerning pick ups and deliveries, drop boxes, and any other services.


Preferred Supplier: Federal Express

Contact: Jennifer Tracey
Cell: 609-649-3371
Office: 732-821-0131

Contract Term:
E&I contract CNR-01193 through June 30, 2018

The cooperative’s agreement includes rates for domestic and international services including:

  • Priority Overnight: Guaranteed delivery by 10:30 AM the next business day
  • Standard Overnight: Guaranteed delivery by 3:00 PM the next business day
  • Second Day Early AM: Guaranteed delivery by 10:30 AM the second business day
  • Second Day: Guaranteed delivery by 4:30 PM the second business day
  • Express Saver: Guaranteed delivery by 4:30 PM the third business day
  • First Overnight: Guaranteed delivery by 8:00 AM the next business day
  • Ground shipping for all points within the 48 contiguous states, as well as program rates for points in Alaska, Hawaii, and Puerto Rico
  • International inbound and outbound rate programs
  • 80% discount on "less than truckload" inbound and outbound freight program

This competitively awarded agreement offers an array of services and special features.

  • Pick-up fees waived
  • Desk-top pick up and the ability to have drop boxes located on campuses at no additional charge
  • Money back guarantee: Transportation charges refunded or credited, upon request, on shipments delivered after the delivery commitment time. Please refer to the FedEx Money-Back Guarantee Policy for details.
  • Bonus weight envelope program

To set up a new FedEx account or convert an existing FedEx account to the E&I contract, complete an online application. Once an account is established, package pick ups can be arranged:

  • Online: www.fedex.com
  • FedEx Customer Service: 800-645-9424 (Be sure to identify yourself as an E&I member)
  • Daily or weekly scheduled pick ups
  • Drop boxes set up at institution site