Comment Issue with Notifications

Posted: Monday, November 7, 2022
Category: Accounts Payable, Resources, Featured, Purchasing, Training

Dear Rutgers Colleagues,

This past weekend, Jaggaer conducted technical upgrades to its system that impacted the functionality of RU Marketplace.  As a result of the upgrade, system users may experience an issue sending and/or receiving comments in RU Marketplace.

When sending a comment, if you select any of the suggested selection of users, the system will not successfully send the notification. 

However, if you select the user via the “Add recipient” search option illustrated below, the system will send the email/notification/comment successfully, if the individual has their notifications turned on. 

Picture is of the New Comment on the Comments tab in Marketplace. There is a suggested selection of users based on who created/approved the Requisition/PO/Invoice in Marketplace.

We are working closely with Jaggaer to resolve the issue.

Thank you for your attention and patience.

Posted 11/7/22