Units must contact Ricoh for a quote and complete a Service Request Form. When ordering copier supplies, do not call the service number.  Please place the order on www.myricoh.com for free shipping.  Ordering by phone results in a $11.50 shipping charge.

Ricoh does not allow maintenance contracts for copiers that are older than 8 years.  If the copier is owned, the unit must contact Logistics and Warehousing for removal purposes before replacing. Please be advised that any new copier from Ricoh will take approximately 10-15 business days for delivery after receipt of the purchase order. If the unit is returning a non-Ricoh brand copier that is at the end of its existing lease, please contact the appropriate Manufacturer sales representative below. 

Please have the following information available: 

• Copier #
• Serial Number #
• copier location (available on the front of the MFD)
   

Purchasing Guides

To assist the university with efficiently leveraging the new contract terms, procurement will be publishing step-by-step guides (i.e. checklists) to outline the key actions to take and who to connect with for support.  These will be communicated in the near term.  In the meantime, please contact your respective Rutgers Procurement Campus Liaison or Ricoh sales representative, listed below for support. 

If the unit has questions regarding updating their products to Ricoh, please contact the Campus Liaison and/or the Supplier Relationship Manager.