We have several ongoing initiatives to streamline operations and increase customer service for our end users and suppliers.
The below are a few of these initiatives:

Supplier Contract Compliance Audit

Initiating 9/2020:  Strategic Sourcing has engaged the services of The Dryden Group to review our catalog supplier contracts and related invoices and payments for any over payments or credits owed to the University.  Suppliers will be contacted by The Dryden Group directly on behalf of Rutgers requesting information regarding the aforementioned issues.  If any credits are owed, University Procurement Services will manage the credits on behalf of the University.

Converting Suppliers to Electronic Payments

We are partnering with Bank of America to convert applicable suppliers to electronic payment methods.  If a supplier fits the profile, they may be contacted by Bank of America on Rutgers’ behalf to offer them the opportunity to be paid electronically.  This initiative allows us to pay suppliers faster with improved payment terms and more efficiently (no possibility of lost checks).  

Payment Audit:

Accounts Payable has engaged the services of Auditec Solutions to review our supplier accounts for any over payments or credits owed to the University.  Suppliers will be contacted by Auditec directly on behalf of Rutgers requesting information regarding the aforementioned issues.  If any credits are owed, Accounts Payable will credit the applicable unit.

Processing of Invoices and Statements:

Accounts Payable engaged a third party, EDM, to administer our mail (invoices and statements).  For the past year, we have encouraged our suppliers to send their invoices to accountspayable@finance.rutgers.edu.  This allows us to process payments much faster. 
Suppliers unable to email, can now mail their invoices and statements to:

Rutgers University
PO Box 3207
Scranton, PA 18505

Please contact the Procurement Helpdesk for assistance with any of these initiatives if there are questions.
 

 

Concur Travel and Expense is now live, replacing the Oracle Expense system. To access the new system, please log in to your myRutgers Portal and search for Concur Travel & Expense app.

Concur Travel & Expense combines the existing Rutgers Online Travel Booking Tool with a new expense management system designed to improve expenses incurred using university travel and purchasing cards while also simplifying the reimbursement process for university-related purchases made using personal funds. 

Concur Travel and Expense is a fully automated, end-to-end, customer-focused travel and expense solution that:

• Facilitates the completion of travel-related expense reimbursements  
• Allows on-the-go capabilities through user-friendly mobile applications  
• Provides pre-populated expense reports 
• Enables travel and expense policy compliance, and
• Improves the university travel card program  

To use the new expense management system, you can

Register for live virtual training sessions

Join open office hours

View training videos, job aids, and frequently asked questions

To learn about the project, view this project overview video (1:47m)

To learn about some of the features of the new system, view this video.

TRAINING SESSIONS

Register for a virtual training sessions to learn more about and how to use the new Concur Travel and Expense system.

Course	Description	Audience	Date	Time	Register
Updating your Concur Profile	This session will review how to find your Employee ID for logging into the system, locating your unit/dept to charge expenses, adding your emergency contact information, and your travel preferences.	General Users	8/26/2024	10:00AM - 10:30AM	Completed
Navigating Concur	This session will familiarize you with Concur's home page, and tasks including logging in and where to create requests.	General Users	8/26/2024	1:00PM - 2:00PM	Completed
Creating a Travel Request	Learn how to create travel requests from start to finish.	General Users	8/27/2024	1:00PM - 2:00PM	Completed
Mobile Application	Learn how to use the mobile app for tasks such as creating a request adding travel allowances.	General Users	8/27/2024	3:00PM - 3:30PM	Completed
Creating an Expense Report	Learn how to create expense reports from start to finish.	General Users	8/28/2024	11:00AM - 12:00PM	Completed
Approvers	This session will include approving an expense report and setting up vacation rules for others to approve in your absence.	Approvers	8/28/2024	1:00PM - 2:00PM	Completed
Reconciling a University Card	This session will include reconciling expenses for P-cards and Travel cards and how to submit requests for cards.	General Users	8/29/2024	11:00AM - 12:00PM	Completed
Delegates	Learn how to make someone a delegate and how to act as a delegate in the new system.	Delegates	8/29/2024	2:00PM - 3:00PM	Completed

OPEN OFFICE HOURS

Virtual open office hours are also available for Rutgers staff and faculty to pop in and obtain answers to any questions about the new platform.

Date	Time	Meeting Link
July 2	10:00AM - 12:00PM	Completed
July 3	2:00 - 4:00PM	Completed
July 9	2:00 - 4:00PM	Completed
July 12	1:00 - 3:00PM	Completed
July 16	1:00 - 3:00PM	Completed
July 25	10:00AM - 12:00PM	Completed
July 31	1:00 - 3:00PM	Completed
August 6	10:00AM - 12:00PM	Completed
August 13	10:00AM - 12:00PM	Completed
September 4	1:00 - 2:00PM	Completed
October 3	2:00 - 3:00PM	Zoom Link

TRAINING VIDEOS

JOB AIDS