Introducing PaymentWorks~Our New Supplier Self-Service Portal

Posted: Tuesday, August 6, 2019
Category: Accounts Payable, For Suppliers, Alert, Featured, Purchasing, Training

Dear Colleagues,

On September 16, 2019, University Procurement Services will launch PaymentWorks, our new supplier portal. PaymentWorks will improve and streamline the way we onboard suppliers and manage supplier information, and help ensure that the university is compliant with federal and state laws and regulations.

To streamline our supplier onboarding process, PaymentWorks will:

  • Include the details required for doing business with Rutgers,
  • Reduce the occurrence of duplicate supplier records,
  • Provide new supplier registration status tracking,
  • Streamline supplier updates, and
  • Provide direct visibility to suppliers for payment inquiries. This is a future phase enhancement and will not be available at launch.
What Is Changing What Is Not Changing
  • PaymentWorks will be used to process all New Supplier Requests and setups. Suppliers will be invited to register and update all required information in the online web based portal. We will no longer use the “Request for New Supplier” form in RU Marketplace.
  • Suppliers will have access to upload and update their records and documents as part of the supplier onboarding process. 
  • New suppliers that have been onboarded to PaymentWorks will need to initiate all supplier record updates in the portal. Units will no longer be able to initiate changes for those suppliers.
  •  We will continue to use RU Marketplace to procure goods and services.
  • Supplier records will continue to be available in the Oracle financial management system. 
  • We will continue to use the Supplier Maintenance form in RU Marketplace to update active suppliers added to RU Marketplace prior to September 16, 2019.
  • All existing supplier records in Oracle and RU Marketplace will remain unchanged.


Benefit for Rutgers: The ability to invite suppliers electronically to register and see the real-time status of the onboarding progress. It enables the University to move from the current manual process to an automated platform. Units will no longer have to obtain supporting documentation such as the W-9/W-8. Verification of sanctions and other compliance checks are required for recipients of federal funding.

Benefit for Suppliers: The ability to submit and update their information and supporting documentation.

Online training, including webinars, videos and job aids will be available through Canvas in the coming weeks for on-demand learning. Training will cover inviting suppliers, checking supplier onboarding statuses, and searching for suppliers in PaymentWorks.

Further communication will be forthcoming. For more information, please refer to the Becoming a Supplier page on the University Procurement Services website.